Shipping policy

• Reduced flat shipping fee of $9.95 for the first pair and $4.50 for every additional pair. Promotional items such as Closeouts, BOGO or Factory Seconds may be removed from their original box and packed in polybags to save on shipping costs.

• 30 Day Returns
• Return labels are $12.95 per order and are emailed to you. This label fee is deducted from your refund.

IMPORTANT DETAILS

• Items must be sent back within 30 days from the purchase date. Holiday periods (11/1 - 1/1), this period is extended to 60 days
• Items should be unworn and include all original tags
• All packaging including the original box should be included
• After you initiate a return and your return is approved, you'll receive an email with a link to print a prepaid return-shipping label
• Refunds are applied via the original payment method within 5 business days of receipt at our warehouse
• Unfortunately, we cannot reimburse any shipping fees you may have paid on your order
• Credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company
• **Please note that if you used a discount on an order, and by returning part of the order you fall below the required threshold to qualify for that discount, we will adjust your refund accordingly - Please contact us if you have any questions regarding this point**

 

GETTING STARTED

• Login to your account and select the order and item you would like to return.
• Once you initiate the Return request, you will receive an email within 24 hours along with the return label.
• Print your return label and ship your item. 

 

Done – We'll Take It from Here!

• We'll email you a confirmation once your returned item is received.
• We'll inspect the item to make sure it's in new condition.
• We'll give you a refund. 

 

Can we help? 

Email us at service@clogoutlet.com

 

Additional FAQ

Can I use my shipping carrier to send the item back? 

Yes, if you don't use the return label, you won't be charged a label fee. You can print the label we send you and use the same address printed on it to ship your item using your carrier of choice. Please include a copy of your order or invoice. Just keep in mind that we are not responsible for damage to your package while in transit, so save your tracking number.

Will I be refunded for shipping charges? 

Unfortunately, we cannot reimburse for shipping fees like expedited shipping added to your original order.

Why haven't I seen my refund applied to my credit card? 
While we may have received your item and processed your refund, credits can take an additional 2 – 10 business days to post to your account, depending on your credit card company.

How do I return an item that is defective or different from what I ordered? 
If you believe you've received an incorrect or defective item, we'd like to make it right for you. Please email us at service@clogoutlet.com